Last updated: April 4, 2026
Please read these Terms and Conditions carefully before purchasing from or using the NeckEase Pro website. By placing an order or using this website, you agree to be bound by these terms.
1. About Us
NeckEase Pro is an online retailer selling consumer wellness products, including neck massagers, operated in the United States. References to “we,” “us,” or “our” refer to NeckEase Pro.
2. Eligibility
You must be at least 18 years old to make a purchase on this website. By placing an order, you confirm that you meet this requirement.
3. Products
We make every effort to accurately display our products, including descriptions, images, and pricing. However:
- Colors may appear slightly different depending on your screen settings
- We reserve the right to limit quantities or discontinue products at any time
- Product availability is not guaranteed until your order is confirmed
- Our products are intended for personal wellness use only and are not medical devices. They are not intended to diagnose, treat, cure, or prevent any medical condition. Consult a physician before use if you have any medical concerns.
4. Pricing and Payment
- All prices are listed in US Dollars (USD)
- Prices are subject to change without notice
- Payment is processed securely through Stripe. We accept major credit and debit cards and Apple Pay
- Your card will be charged at the time your order is placed
- We reserve the right to cancel orders where pricing errors have occurred
5. Orders and Fulfillment
Once you place an order:
- You will receive an email confirmation with your order details
- Orders are typically processed within 1–3 business days
- You will receive a shipping confirmation with tracking information once your order ships
- We reserve the right to cancel or refuse any order at our discretion, with a full refund issued
6. Shipping
- We ship to addresses within the United States
- Estimated delivery times are 5–10 business days from the date of shipment
- We are not responsible for delays caused by shipping carriers, customs, or events outside our control
- Risk of loss and title for products pass to you upon delivery to the carrier
7. Returns and Refunds
We offer a 30-day money-back guarantee on all purchases.
- To initiate a return, email us at support@neckeazepro.com within 30 days of receiving your order
- Items must be returned in their original packaging in reasonable condition
- Once we receive and inspect the return, we will issue a full refund to your original payment method within 5–10 business days
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective
- Damaged or defective items: contact us within 7 days of delivery with photos and we will send a replacement or issue a full refund at no cost to you
8. Limitation of Liability
To the fullest extent permitted by law:
- NeckEase Pro shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website
- Our total liability to you for any claim arising from a purchase shall not exceed the amount you paid for the product in question
- We are not responsible for any injury arising from misuse of our products. Always follow the included product instructions.
9. Intellectual Property
All content on this website — including text, images, logos, and design — is owned by or licensed to NeckEase Pro and may not be reproduced, distributed, or used without our written permission.
10. Privacy
Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or your use of the website shall be resolved in the applicable courts of the United States.
12. Changes to These Terms
We reserve the right to update these Terms at any time. Changes take effect immediately upon posting. Continued use of the website after changes are posted constitutes your acceptance of the updated Terms.
13. Contact Us
If you have questions about these Terms, please contact us:
- Email: support@neckeazepro.com
- Website: neckeazepro.com