Last updated: April 4, 2026
NeckEase Pro (“we,” “us,” or “our”) operates this website. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
When you place an order or interact with our website, we may collect the following information:
- Personal identifiers: your name, email address, phone number, and billing/shipping address
- Payment information: credit or debit card details — processed securely by Stripe. We never store your full card number on our servers.
- Order information: products purchased, order total, and transaction history
- Device and usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically via cookies and similar technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Improve our website and product offerings
- Send promotional emails (only if you have opted in — you can unsubscribe at any time)
- Detect and prevent fraud
- Comply with legal obligations
- Show you relevant advertisements on third-party platforms including Facebook and Instagram
3. Cookies and Tracking Technologies
Our website uses cookies and tracking pixels, including:
- Essential cookies: required for the website and checkout to function properly
- Facebook Pixel: we use the Meta Pixel to measure the effectiveness of our advertising and to show relevant ads to people who have visited our site. This may involve sharing anonymized data with Meta Platforms, Inc.
- Analytics cookies: help us understand how visitors use our website so we can improve the experience
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. To opt out of Facebook’s use of your data for advertising, visit facebook.com/ads/preferences.
4. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business:
- Stripe, Inc.: to securely process payments. Stripe’s privacy policy is available at stripe.com/privacy.
- Shipping carriers: to deliver your order (e.g. USPS, UPS, FedEx)
- Meta Platforms, Inc. (Facebook/Instagram): for advertising and analytics purposes
- WooCommerce / Automattic: our e-commerce platform provider
- Law enforcement or government agencies: if required by law or to protect our legal rights
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order records are typically retained for 7 years for tax and accounting purposes.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, email us at privacy@neckeazepro.com and we will respond within 30 days.
7. Data Security
We use industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@neckeazepro.com
- Website: neckeazepro.com